I write today to share pride and excitement in the launch of our new electronic medical records system, ConnectCare, at Memorial Regional Medical Center and Richmond Community Hospital. Because hundreds of individuals have invested thousands of hours in making this new system a working reality, we can now celebrate the first go-lives for Bon Secours hospitals in Virginia.

Sr. Ann Marie Mack (right)

I want to take a moment to reflect on what this achievement means to me — and to all of us — as part of a mission-driven organization. Launching ConnectCare is not cause for celebration if it were an end, merely a goal line to be crossed. But because ConnectCare is a means, a conduit for delivering good help, we can and should elevate this launch to a very special moment for our health care system.

ConnectCare provides us with the opportunity to show how a health system can use a state-of-the-art resource to fulfill a mission that transcends technology. As we have learned how to navigate this new system, I have noticed how our trainers and employees always tie ConnectCare back to excellent patient experiences. We never want to lose sight of the fact that ConnectCare enables us to better provide healing and wholeness to each person who comes through our doors.

I want to thank each of you at Richmond Community and Memorial Regional for your knowledge, skills and investment in making this launch a success. Further, I want to extend my appreciation to all of our Bon Secours Virginia employees, as we now have 17 physician practices in Richmond and seven in Hampton Roads using ConnectCare, as we look forward to launches at St. Mary’s Hospital and St. Francis Medical Center, and launches in Hampton Roads hospitals in the near future.

To implement such an expansive system takes amazing teamwork and coordination. And that’s just what you’ve done! Thank you for answering your calling, and for your willingness to grow and learn in order to serve those in need with the best resources available.

Sister Anne Marie Mack, C.B.S.

Senior Vice President for Sponsorship

Bon Secours Richmond