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Loading ...Today, we celebrate our employees—for they are some of the most engaged individuals in Virginia. At Bon Secours, we create an environment where employees are motivated to reach their potential, empowered to respond to the needs of our patients and behave as “owners” in the organization.
“Bon Secours has created a culture where employees are empowered to behave as owners. We have been given the latitude to ensure that our patients and their families are comfortable,” said Megan Walworth, Customer Relations Manager. “We know more moments of good help happen when all 12,000 Bon Secours Virginia employees are engaged in the process of creating world-class environments of care.”
As part of our series celebrating the dedication and compassion of our employees, here are a few of our “WOW” stories—examples of good help happening every day.
Empowered Solution Seeker
Sandra’s story is an example of a fully engaged employee who behaves as an owner of
Bon Secours. Sandra is truly an empowered solution seeker.
Recently, a gentleman came into the Tidewater Surgical Specialists office looking for his dialysis center. He was in the wrong place and was very confused. He had been dropped off at the facility by his brother and could not get in touch with him. Seeing an opportunity to be of good help, Sandra took charge! After learning the name of the gentleman’s dialysis center, Sandra called to let them know he would be there shortly for his appointment. Instead of giving the patient the address and sending him on his way, Sandra took ownership of the situation and sought a world-class solution. Knowing he did not have transportation and needed to make his appointment, Sandra drove the gentleman to the dialysis center herself.
“Owning” the Unexpected
Every so often, our employees find themselves in unexpected situations. Just last week, Sonia Figueroa, a tech with Richmond Community’s Radiation Department, found herself in a situation she never could have expected.
A patient inexplicably set off the sprinkler system on Richmond Community’s third floor, causing flooding which quickly spread to the first floor CT area. Sonia had two choices: call Engineering or respond herself.
Considering herself an owner of Bon Secours, Sonia responded quickly by covering the CT equipment in plastic and containing the water to one area. Sonia’s quick thinking avoided flooding of the control room and a potentially disastrous situation. Her response saved the equipment, avoiding major expenses and repairs. Her response demonstrated her commitment to Bon Secours and her passion to always do what it takes for her workplace and her hospital.
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